Product Training

To support your journey with our products, we proudly offer a selection of training from our UK Academy Training Centres, award-winning online platform or even a location of your choice, we deliver comprehensive, technical training that ensures you receive the knowledge and skills necessary to maximize the benefits of our whole home heating solutions.

Our expert trainers bring all the necessary equipment, offering flexibility and convenience to meet your specific needs. Let us equip you with the best in heating technology and provide unparalleled support every step of the way.

With our Academy online platform, we can also offer you access to a variety of resources, including e-learning, product videos, manuals, and further training materials, all tailored to enhance your learning experience. Which you can do in your own time and place.

Visit our online academy

Face-to-Face Technical Product Training

Our Face-to-Face Technical Product Training courses are aimed at those who wish to increase their understanding of our solutions, including how they work and how to install them, favouring a hands-on approach. These courses include a mixture of theory and practical applications; however, some can be altered for virtual delivery. Join us for a training session and experience the difference our hands-on approach can make.

Features and benefits – (Online training)

Please visit the academy for modules like: Getting to know Quantum, Controls explained and many more

Installation and Set-Up - This course will cover a range of topics including pre-installation considerations, fault identification, installation, electrical connection methods, set-up, diagnostic and history screen interpretation, fault codes and heater specification/selection.

Participants will also gain access to all supporting materials, to assist with all future Quantum Installations.

Service & Repair Out of Warranty - This course will cover a range of topics including how to test out components and identify faults, how to replace key parts of the product and rectify common issues encountered with Quantum Heaters.

Participants will also gain access to all supporting materials, to assist with all future Quantum Service & Repair Out of Warranty Training.

Customer Service Training - This course is aimed at your Customer Care advisors and includes questions to ask the tenant such as can the unit be fixed without an engineer attending site? what information can be found from the various report screens to determine what’s wrong? and do we need to send an engineer?

We will attend site and deliver training using our demonstration boxes and talk the teams through how to interpret the information shown. This ultimately may save a visit form an engineer if the problem can be fixed at source.

Installation and Set-Up - This course will cover a range of topics including pre-installation considerations, fault identification, installation, electrical connection methods, set-up, diagnostic and history screen interpretation, fault codes and heater specification/selection.

Participants will also gain access to all supporting materials, to assist with all future XLE Installations.

Service & Repair Out of Warranty - This course will cover a range of topics including how to test out components and identify faults, how to replace key parts of the product and rectify common issues encountered with Quantum Heaters.

Participants will also gain access to all supporting materials, to assist with all future XLE Service & Repair Out of Warranty Training.

Customer Service Training - This course is aimed at your Customer Care advisors and include questions to ask the tenant such as can the unit be fixed without an engineer attending site? what information can be found from the various report screens to determine what’s wrong, and do we need to send an engineer?

We will attend site and deliver training using our demonstration boxes and talk the teams through how to interpret the information shown. This ultimately may save a visit from an engineer if the problem can be fixed at source.

Features and benefits – (Online training)

Please visit the academy for modules like: Getting to know Edel, Controls explained and many more

Installation and Set-Up - Participants will receive comprehensive instructions on the installation procedures for this cutting-edge heat pump system. The session will cover essential topics such as site assessment, system configuration, electrical connections, and commissioning.

Through hands-on demonstrations and practical exercises, participants will gain the skills and knowledge needed to effectively install Dimplex Edel Heat Pumps in various residential and commercial settings.

Service & Repair Out of Warranty - The session will cover a range of topics including routine servicing procedures, diagnostic techniques, non refrigeration component replacement, and troubleshooting strategies.

Through hands-on demonstrations and interactive discussions, participants will gain practical experience in identifying and resolving common issues encountered with Dimplex Edel Heat Pumps.

Customer Service Training - This course is aimed at your Customer Care advisors, what questions to ask the tenant, can the unit be fixed without an engineer attending site? What information can be found from the various report screens to determine what’s wrong, and do we need to send an engineer?

Maintenance Training - The session will cover topics such as regular inspection routines, cleaning protocols, filter replacement, and system optimization techniques.

Through interactive demonstrations and hands-on practice, participants will develop the skills needed to perform thorough maintenance tasks efficiently and effectively.

Discussions on troubleshooting common issues and preventive maintenance strategies will also be included to ensure participants are well-equipped to maximize the longevity and performance of Dimplex Edel Heat Pump systems

Features and benefits – (Online training)

Please visit the academy for modules like: Getting to know QRad, Controls explained and many more

Service & Repair Out of Warranty - This course will cover a range of topics including how to test out components and identify faults, how to replace key parts of the product and rectify common issues encountered with Quantum Heaters.

Participants will also gain access to all supporting materials, to assist with all future XLE Service & Repair Out of Warranty Training.